Newsroom
Customized counseling with phone assistance helps students understand loan obligations
October 29, 2014
Students are not all the same and sometimes they just need to talk to someone.
That's why Mapping Your Future's customized Online Counseling with phone support offers schools a unique advantage in making sure students get the school-specific information they need and providing someone they can speak to if they have a question during counseling.
Schools can customize Mapping Your Future's Online Counseling, enabling them to provide important school contact information and policies. For example, many schools provide office hours, staff names and contact information and withdrawal policies on their customized pages.
In addition, students who have a question during counseling have an 800 number to call and speak to a live person for assistance. Students calling the number are seeking answers on various financial aid questions and are pleased to speak to a live person.
Making the counseling more meaningful to their specific situation and providing opportunities for person-to-person assistance can result in better retention of the information. In addition, these strategies can be an important part of a school's default prevention plan.
Contact the Mapping Your Future staff with any questions at (800) 374-4072 or feedback@mappingyourfuture.org.