Information to educate borrowers about servicers available on Mapping Your Future webpage, Online Counseling sessions
April 24, 2012
Mapping Your Future provides resources to help educate borrowers about student loan servicers. These resources include providing a webpage that answers potential questions borrowers might have about servicers and provides a list of current servicers on both the webpage and in some exit counseling sessions.
The Learn more about student loan servicers webpage answers the following questions borrowers might have and includes a complete list of current servicers:
- Why did the company servicing my loans change?
- What is a servicer?
- What will happen if my loans are transferred to a new servicer?
- How did they receive my loans?
- What if my monthly loan payment amount has changed?
- If I have federal loans, why does the company contacting me have .org or .com on their e-mail or website address rather than .gov?
- Who do I contact if I have problems with my servicer?
- How do I access the total amount of my federal student loan debt?
- What are my rights and responsibilities as a student loan borrower?
- Borrowers need to work with their servicer to avoid delinquency and default of their student loan.
To help borrowers understand the servicing of their student loans, organizations are encouraged to link to this new webpage mappingyourfuture.org/paying/loanservicers.htm.
Mapping Your Future recently updated the following exit counseling sessions to include the current list of student loan servicers:
- Direct Loan exit
- Direct Loan and Perkins combined exit
- Direct PLUS exit
- Direct Loan and Direct PLUS combined exit
For questions or more information, contact the Mapping Your Future staff at feedback@mappingyourfuture.org.
