Online Counseling User's Guide

Learn about Online Counseling security

Mapping Your Future protects borrower data, including non-public information, via a secure web server and the use of password protection.

  • Following the successful completion of online counseling, a borrower enters his or her information on a secure form.
  • You then retrieve the borrower information from the secure, password-protected Access Area.
    • You are not able to share your password with other staff.
    • You must change your password every 90 days. 
    • Mapping Your Future staff members do not have access to your password.

To enhance security, Mapping Your Future only retains borrower data online for six months.

See the Mapping Your Future privacy policy for more information.